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- Automation Solution By ZM Infocom
Automation Solution
4 min read
Growing competition. Demanding regulations. An increasing focus on buyers & tenants. Responding to such unrelenting pressure demands digital transformation in real estate.
Automating the real estate workflow with CRM software transforms your operations from manual and chaotic to smart, fast, and scalable. It helps boost sales, cut costs, improve agent efficiency, and deliver a better client experience—while keeping everything organized and trackable.
CRM automation for rent and tenant management transforms daily operations from manual and messy to smooth, organized, and scalable. It reduces delays, errors, and tenant dissatisfaction—while giving landlords complete control and visibility over their rental business.

Property Sales Management
- Auto-capturing leads from websites, ads, and social media platforms.
- Quick assignment of leads to available sales agents based on location or priority.
- Tracks lead progress (new, contacted, visited, closed, lost) with status pipelines.
- Sends automated follow-ups via email, WhatsApp, or SMS to keep prospects engaged.
- Easy assigning & re-assigning leads with just one-click.
- Maintain a database of all agents, their active leads, and sales performance.
- Auto-assign leads to agents.
- Generate agent performance reports, including closure rate, lost rate, on hold rate and average time to close.
- Track area-wise productivity for better allocation and planning.
- Tracks communication history with each client for compliance and records.
- Allows clients to book property visits online with available time slots.
- Notifies agents and clients via automated reminders (SMS/Email).
- Tracks visit outcomes (interested, not interested, needs follow-up).
- Helps management understand popular properties based on visits.
- Automated quotation, invoice & billing generation.
- Tracks payment schedules, dues, and payment reminders.
- Auto-calculates GST, brokerage, and taxes, reducing manual errors.
- System Generated multiple payment receipts & refund receipts.
- Automatically calculates agent commissions based on predefined slabs.
- Tracks commissions distributed.
- Maintains a log of paid and pending commissions, with payout timelines.
- Reduces disputes and ensures financial transparency.
- Real-time visibility of leads, sales, payments, and team performance.
- Customizable dashboards for management to take faster decisions.
- Provides insights into conversion rates, revenue, best-performing properties, etc.
- Secure, Structured, and Scalable Team Management
- Create multiple account templates with alloted features
- Create employee login with just one-click select account template
Rent & Tenants Management
- Maintain complete tenant profiles (ID proof, agreements, rent history).
- Easily search, update, and retrieve tenant information..
- Helps in managing multiple properties and tenants without confusion.
- Auto-generate monthly rent invoices for each tenant.
- Send automated reminders via SMS, WhatsApp, or email before due dates.
- Track paid/unpaid status and late payment history.
- Reduces manual follow-ups and ensures consistent cash flow.
- Automatically add late fees to overdue rent payments.
- Set grace periods and penalty rules per property.
- Helps enforce discipline and reduces payment delays.
- View total rent collected, outstanding payments, and upcoming dues.
- Track occupancy rate, vacant units, and lease expiry timelines.
- Helps owners and property managers make informed decisions.
- Store rental agreements digitally with auto-renewal/reminder features.
- Get alerts for upcoming lease expirations or renewals.
- Generate custom agreements directly from CRM templates.
- Keep records of all communications (calls, complaints, requests).
- Ensure timely resolution of issues (maintenance, security, etc.).
- Improves tenant satisfaction and builds trust.
- Tenants can raise complaints directly from a portal or app.
- Auto-assigns requests to maintenance teams with priority tagging.
- Tracks issue status (Pending, In Progress, Resolved).
- Tenants can only see their own data.
- Managers can access all properties and financial reports.
- Maintenance staff can only view and manage service requests.
- Manage hundreds of tenants and units with ease.
- Reduces need for manual record-keeping and Excel sheets.
- Ideal for property owners, leasing agents, and rental management companies.