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- Automation Solution By ZM Infocom
Automation Solution
4 min read

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- Automation Solution By ZM Infocom
Automation Solution
4 min read
Growing competition. Demanding regulations. An increasing focus on luxury. Responding to such unrelenting pressure demands digital transformation in automotive industry.
Automotive manufacturers utilize CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) systems to streamline operations, improve efficiency, and enhance customer satisfaction. Key features include supply chain management, production planning, inventory control, quality management, and customer relationship management. These systems help manage complex manufacturing processes, track vehicle components, and optimize production schedules.
By leveraging these features, automotive manufacturers can improve efficiency, reduce costs, enhance product quality, and ultimately increase customer satisfaction.

Suppliers Management
- Auto-capturing leads from websites, ads, and social media platforms.
- Quick assignment of leads to available sales agents based on location or priority.
- Tracks lead progress (new, contacted, visited, closed, lost) with status pipelines.
- Sends automated follow-ups via email, WhatsApp, or SMS to keep prospects engaged.
- Easy assigning & re-assigning leads with just one-click.
- Maintain a database of all agents, their active leads, and sales performance.
- Auto-assign leads to agents.
- Generate agent performance reports, including closure rate, lost rate, on hold rate and average time to close.
- Track area-wise productivity for better allocation and planning.
- Tracks communication history with each client for compliance and records.
- Real-time stock monitoring (raw materials, spare parts, finished goods).
- Multi-location warehouse support.
- Automated stock reorder alerts.
- RFID/barcode scanning integration..
- Automated quotation, invoice & billing generation.
- Tracks payment schedules, dues, and payment reminders.
- Auto-calculates GST, brokerage, and taxes, reducing manual errors.
- System Generated multiple payment receipts & refund receipts.
- Automatically calculates agent commissions based on predefined slabs.
- Tracks commissions distributed.
- Maintains a log of paid and pending commissions, with payout timelines.
- Reduces disputes and ensures financial transparency.
- Real-time visibility of leads, sales, payments, and team performance.
- Customizable dashboards for management to take faster decisions.
- Provides insights into conversion rates, revenue, best-performing properties, etc.
- Secure, Structured, and Scalable Team Management
- Create multiple account templates with alloted features
- Create employee login with just one-click select account template
Auto-Manufacturers Management
- Bill of Materials (BoM).
- Work orders & job scheduling.
- Assembly line tracking.
- Machine usage and downtime tracking.
- Quality control checkpoints.
- Real-time stock monitoring (raw materials, spare parts, finished goods).
- Multi-location warehouse support.
- Automated stock reorder alerts.
- Vendor management and evaluation.
- Purchase order generation & tracking.
- Supplier quotations & contract management.
- Inbound logistics coordination.
- Invoicing (B2B, B2C).
- GST, TDS, and tax compliance (country-specific).
- Accounts payable/receivable.
- Asset depreciation and cost tracking.
- Budgeting & financial forecasting.
- Payroll, attendance & leave tracking.
- Employee onboarding & training.
- Department-wise workforce allocation.
- Health and safety compliance tracking
- Unit cost per car/part.
- Variance analysis (planned vs. actual).
- Cost breakdown: labor, raw material, overhead.
- Capture leads from website, dealership, walk-ins, and events.
- Lead scoring and qualification.
- Follow-up scheduling and reminders.
- Centralized customer profiles.
- Service history & feedback tracking.
- Warranty & service plan tracking.
- 360° customer view (sales + service).
- Quotation and proposal generation.
- Sales pipeline tracking (inquiry to delivery).
- Dealer/distributor sales network tracking.
- Commission & incentive management.
- Automated service reminders.
- Service booking and tracking.
- Complaint management and resolution tracking.
- AMC (Annual Maintenance Contract) handling.
- Targeted SMS/Email marketing.
- Event and test-drive campaigns.
- Customer satisfaction surveys.
- Loyalty & referral program management.
Auto-Dealership Management
- Capture leads from multiple sources (website, phone, walk-in, WhatsApp, ads).
- Auto-assign leads to sales reps.
- Lead status tracking (New, Contacted, Follow-up, Test Drive, Quoted, Booked, Lost).
- Lead scoring and filtering (hot/warm/cold).
- Reminder system for follow-ups.
- Customer profile with vehicle preference, history, and interaction logs.
- Centralized communication: call, email, WhatsApp, SMS logs.
- Birthday/service reminders & loyalty programs.
- CRM notes, tags & task management.
- Booking test drives with time slots.
- Notification to both customer & sales staff.
- Record test drive feedback and result.
- Auto-generate and send professional vehicle quotations.
- Manage multiple quote versions.
- Discount and offer management.
- Visual pipeline for every stage of the sales journey.
- Real-time tracking of opportunities.
- Drag-and-drop pipeline management
- Booking confirmation alerts.
- Document uploads (ID, license, loan docs, insurance).
- Track status of RTO registration, insurance, and delivery.
- Live vehicle inventory (model, color, variant, status: in stock / in transit / sold).
- Stock aging reports.
- Pre-order or transfer requests.
- Sales performance reports (daily/monthly).
- Lead conversion rate.
- Agent-wise performance dashboard.
- Customer demographics.
- Invoicing (with GST compliance).
- Payment collection tracking.
- Expense management.
- Sales rep & technician attendance.
- Salary, payroll, commission distribution.
- Role-based access & team hierarchy.